Financial & Ticketing Terms← All Policies
Cancellation & Refund Policy
Standardized refund rules, GDS same-day void policies, automated wallet refund credits, and supplier cancellation processing timelines.
Last Revised: August 2026 • Applies to Flight, Hotel, Bus & Rail Tickets
1. PNR Cancellation Windows & GDS Voids
Cancellation deadlines and penalty structures depend on carrier rules (GDS Full-Service Carriers vs LCC Airlines) and booking timestamps:
GDS 24-Hour Ticket Void
Eligible GDS tickets (Amadeus, Sabre) issued on the same calendar day before 23:59 IST can be voided with minimal supplier charges.
LCC Cancellation Deadlines
Low-Cost Carrier (IndiGo, Akasa, AirAsia) bookings must be cancelled at least 2 to 4 hours prior to scheduled departure.
2. Refund Settlement & Wallet Credit Timelines
WaapTravel processes eligible refunds directly into the agent’s B2B Prepaid Ledger based on supplier status:
- Instant Automated Wallet Refund: For eligible free-cancellation hotels, bus tickets, or un-ticketed PNR holds, funds are credited back to the agent wallet in sub-second time.
- Airline Supplier Credit: Once the airline processes the refund (typically 3 to 7 business days for full-service carriers), the net amount is credited immediately to the agent balance.
- No Gateway Retention Fee: WaapTravel retains zero payment gateway deductions on wallet refund transactions.
3. Involuntary Cancellations & Schedule Changes
In cases of airline flight cancellations, major schedule changes (>2 hours), or weather force majeure events:
Full Supplier Refund Assistance
WaapTravel submits involuntary refund claims directly to airline GDS desks to secure a 100% net fare refund without standard cancellation penalty charges.
4. Cancellation Fee Structure
Standard cancellation fees consist of the airline/supplier penalty plus a nominal WaapTravel B2B platform processing fee (₹100 for domestic flights / ₹300 for international flights).